Returns Policy

We know that you will be pleased with your purchases from InnoMetal Ltd however, there may be occasions when you will need to return items to us.

Customer satisfaction is our top priority, and we want you to be completely satisfied with your purchase.

Cancellation and Returns

You can cancel your contract at any time up to 14 working days after delivery. To do this, please e-mail us or write to us.

Our email address is: sales@innometal.co.uk

Our address is:

InnoMetal
Old Mill Road
Sunderland
SR2 8NT

You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

If you cancel, you must return the goods to us at your own expense.

If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

We comply with the Consumer Contracts Regulations 2013 and take Consumer Protection very seriously.

This cancellation policy does not affect your legal rights.

Faulty goods

If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.

Contract

When you place an order to purchase a product from InnoMetal Ltd we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we have dispatched that product to you (the “Dispatch Confirmation E-mail”). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.