Terms and Conditions

Access to and use of the InnoMetal Ltd web site is subject to these Terms and Conditions, which may be updated from time to time. The onus is on the customer to periodically review these terms for applicable change. Use of this site after we post any changes to these terms constitutes your agreement to those changes. If you have any questions about these terms, you can let us know by e-mailing InnoMetal Ltd at sales@innometal.co.uk or by writing to us at:

InnoMetal Ltd

Unit 4 Pavilion Court, 600 Pavilion Dr, Northampton NN4 7SL

VAT Reg No: 285 4865 54
Company No: 11142912.

1. Web Site Content

1.1 All content on the InnoMetal Ltd website, including artwork, graphics, images, screen shots, text, trademarks, logos, product names, slogans, and the compilation of the foregoing (‘Content’) is the property of InnoMetal Ltd and its licensors and is protected in the U.K. and internationally under trademark, copyright, and other intellectual property laws. Third party content, including trademarks, trade names, characters, and trademarks and copyrights is the property of the third parties that market or license that content, and is used by InnoMetal Ltd subject to license, or subject to the provisions of trademark law. Users of the InnoMetal Ltd website are expressly forbidden to misuse any InnoMetal Ltd content or any third-party content that appears on the web site.

1.2 You agree not to display or use any content for any commercial purpose, in any publications, in public performances, in connection with products or services that are not those of InnoMetal Ltd, in any fashion that is likely to cause confusion among consumers, that disparages or discredits InnoMetal Ltd and/or its licensors, that dilutes the strength of InnoMetal Ltd or its licensors’ property, or that otherwise infringes InnoMetal Ltd or its licensors’ intellectual property rights.

2. Representations, Warranties & Acknowledgements

2.1 InnoMetal Ltd makes no representations about the reliability of the features of the InnoMetal Ltd website and disclaims all liability in the event of any service failure. You understand and accept that any reliance on such material and/or systems will be at your own risk. InnoMetal Ltd makes no representations regarding the amount of time that content on its site will be preserved.

2.2 Our website is provided on an ‘As is, as available’ basis. No warranties, express or implied, including but not limited to those of merchantability or fitness for a particular purpose, are made with respect to our website or any information or software therein. Under no circumstances, including negligence, shall InnoMetal Ltd be liable for any incidental, special, or consequential damages that result from the use of or inability to use our web site, nor shall InnoMetal Ltd be responsible for any damages whatsoever that result from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation or transmission, or any failure of performance whether or not caused by events beyond InnoMetal Ltd’ reasonable control, including but not limited to acts of god, communications line failure, theft, destruction, or unauthorised access to our web site, records, programs, or services. In no event shall InnoMetal Ltd’ total liability for all damages, losses, and causes of action exceed five Pounds Sterling (£5.00).

2.3 You agree to indemnify and hold InnoMetal Ltd, its parents, subsidiaries, officers, employees, and web site contractors harmless from any claims and expenses, including reasonable legal fees, related to your violation of these Terms and Conditions or Policies and Procedures, including any abusive or unlawful behaviour on the part of you or your dependents, or the infringement of any intellectual property or privacy right of any person.

2.4 Both you and InnoMetal Ltd acknowledge and agree that no partnership is formed and neither of you nor InnoMetal Ltd has the power or the authority to obligate or bind the other.

2.5 These Terms and Conditions will be governed by and construed in accordance with English law.

InnoMetal Ltd Policies and Procedures.

Order Processing

3 Credit Card Orders

3.1 InnoMetal Ltd accepts most major credit and debit cards as payment, on orders shipping to the UK and Ireland. When using your credit card, please provide your credit card billing address if different from the shipping address and daytime phone numbers. If the billing address or security code does not match that which is on file at the financial institution or if authorisation is not given for any reason, we reserve the right to cancel the order without notification. We cannot work out credit card problems with the financial institution; you must settle problems with them and reorder once the problem is resolved. Repeated attempts to authorise your credit card on the same order may result in an additional charge. We do not assume any responsibility for bank fees incurred by using a Debit Card for your purchase and/or return credit.


3.3 While we attempt to bank-approve personal cheques for immediate shipment, this may not always be possible and we may hold your order for 10+ business days. To ensure that your order is shipped as quickly as possible, please send a Postal money order, or use your credit card. Customers whose cheques are returned to us because of insufficient funds will be charged £12.00 for handling in addition to the amount of the cheque. If it becomes necessary for us to use a Solicitor or collection agency, you will be responsible for all collection fees.


4.1 We ‘backorder’ out-of-stock goods whenever possible, unless you specify that you do not want an item backordered. Certain sale goods, products with uncertain availability, and discontinued items may not be backordered. We only charge our shipping charge once per order and will not charge you twice for orders containing backorders. We will only ship back orders via an ‘express’ method at the customer’s request. We do not assume back orders are to be dispatched ‘express shipping’ when requesting express for in-stock goods. Backorders shipped at our expense will be shipped via the most economical carrier.


4.2.1 If you have placed an order with InnoMetal Ltd recently and need some information about it there are several ways to contact us. Please note that since we begin processing your order immediately after receiving it, we are unable to make changes or cancel the order once it is placed. Once your order invoices, it has entered our dispatch process and cannot be changed or cancelled.


4.3.1 Some pre-approved returns that fall outside of policy may be limited to goods credit only. Any credit not redeemed nor refunded within a one-year period will be assessed a service charge fee. Any outstanding balance dues will be applied to your next order. We cannot give credits for goods unless we have proof of receipt. Any charges InnoMetal Ltd incurs as a result of a refused shipment, will be adjusted from the return credit.

4.3.2 Any credits left on your account with us can be used toward a future order. At your request, we will issue a refund cheque for any outstanding credit on your account generated by an order paid for by cheque or money order. If the order was paid by credit card, we will credit your credit card account. We will only credit the original credit card used on the order. If you no longer have that credit card, you will need to contact the issuing bank to work out arrangements. We may be able to assist you in obtaining the bank’s phone number. There are several ways to contact us.

5. Returning Goods

5.1 General Returns

5.1.1. The Goods may be returned, if unopened and unused within 4 weeks from date of sale. You may contact us in the first instance, and we will usually inspect the goods and may be able to deal with your query through a phone call or email. You should not make any use of goods where you discover a defect as this may affect your rights. Any goods which need to be returned for these purposes should always be clean and not covered in dirt. You should also provide a copy of your invoice together with a note detailing the problem and the reason for the return.

5.1.2. You should inspect the products when you receive them for defects or damage. Items delivered by courier which are clearly damaged on delivery must be signed for as such or refused and returned to us.

5.1.4. Where goods have been damaged in transit but we are not immediately notified, please let us know as soon as possible and in any event within 7 days of the day on which you received the damaged item. All such damaged goods should be returned to us, should be in their original packaging (even if damaged) and must not be used. You should also provide a copy of your invoice and avoid attaching postage labels or similar to the packaging directly. Please wrap Goods to be returned first, before attaching labels.

5.1.5. If we have dispatched an incorrect item, we will make an exchange and pay agreed costs of returning the item. For large or valuable items, please contact us in the first instance and we will arrange a courier instead where we feel this is appropriate.

5.1.6. Non-delivery of an Order needs to be reported to us within 7 working days of the date of dispatch. If an item is lost in transit, we may not dispatch a replacement immediately. Resent or replacement items will be dispatched at our discretion or subject to availability, once all tracking and investigative avenues have been exhausted. This may include waiting up to 30 days from dispatch for undelivered mail to be returned to us, depending on the delivery country.

5.1.7. If we do not find any fault or defect, then your cancellation and refund rights are limited to the initial 14 day cancellation period though this does not affect your statutory rights.

5.1.8. You must take good care of the goods while they are in your possession. If you fail to do so and the value of the goods reduces as a result of how they are handled prior to return to us and where you have caused the damage, as opposed to that damage being caused in delivery, then we reserve our right to withhold that amount which may otherwise have been due to you.

5.1.9. If you return goods either because you believe they are faulty or because you change your mind, we ask that Goods you return require a form of proof of posting and some form of tracking. InnoMetal Ltd will not be held responsible for any goods that are mislaid in the postal system or in transit to us.

5.2. Distance Selling Regulations: Under the terms of the Consumer Protection (Distance Selling) Regulations 2014, you have the right to cancel your purchase agreement with InnoMetal Ltd provided that you give written notice of your intent to cancel within seven working days from the day after that on which you receive the goods. InnoMetal Ltd must refund your money within 14 days of receiving the written notice of cancellation. If you cancel the agreement, you must ensure that you take “reasonable care” of the goods supplied and return them to InnoMetal Ltd at your own expense. InnoMetal Ltd will not pay for or refund the cost of returning the goods.

5.2.2 When Distance Selling Regulations Do Not Apply: We will accept goods for return that were purchased from InnoMetal Ltd within 14 days of receipt. The goods must be in new and unused condition and in its original packaging. We do not accept returns via COD or any other collection method. COD packages will be refused. Packages billing InnoMetal Ltd without authorisation will result in actual shipping charges billed back to sender unless other prior arrangements were made. There is no restocking fee for qualified returns.

6. Despatch

6.1 InnoMetal Ltd uses a variety of parcel carriers, we reserve the right to choose the carrier and are unable to accommodate requests for preferred carriers. Once the order has dispatched, we must allow the carrier a reasonable time frame to deliver. InnoMetal Ltd and/or the carrier reserve the right to request a signature for proof of delivery.

6.2 We cannot demand a parcel carrier to leave a package. Once the package is successfully delivered, we are not responsible for theft or damage to the goods. When using a forwarding company, we are not responsible for lost or damaged goods after the forwarding company has accepted delivery. The forwarding company must report shipping damage for a claim to be filed. We are not responsible for delays in express delivery orders due to weather conditions and/or attempted deliveries. Know who you are receiving a package form or forwarding a package to! If you accept a package that was purchased with a fraudulent credit card, you will be in possession of stolen goods. You may be responsible for any legal or collection action related to the shipment.

7. Limits of Liability

7.1 It is impossible to guarantee product compatibility for product recommendations. We provide information and suggestions to the best of our abilities based on the information and knowledge available to us at the time. We are unable to guarantee successful outcomes as the responsibility resides with the applicator. Applicators at times, use unspecified systems and should always use the information provided in the training manual and if unsure contact InnoMetal Ltd for guidance.

7.2 Additional policies may exist. Policies are not limited to those on this page. Call Sales/Customer Service with any questions: 01773 83 83 83

8. Price and/or Description Changes

8.1 All prices, images and descriptions on this site and all other InnoMetal Ltd publications are subject to change. InnoMetal Ltd maintains no responsibility for inadvertent errors. In the event of typographical errors on our site or in our publications, InnoMetal Ltd reserves the right to cancel or refuse orders at its sole discretion. Please contact us within 30 days regarding price or promotion discrepancies.